Privacy Policy
Last Updated: March 15, 2025
At solenarvexiq, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you use our financial forecasting and budgeting services. We're committed to transparency and giving you control over your data.
Information We Collect
When you use solenarvexiq's services, we collect several types of information to provide you with accurate financial forecasting and budgeting tools. The data we gather helps us deliver personalized insights while maintaining the security of your financial information.
Personal Identification Information
- Full name and contact details including email address and phone number
- Residential address for service delivery and verification purposes
- Date of birth and identification documents as required by Australian financial regulations
- Payment information and billing details for subscription management
Financial Information
- Income sources and amounts for accurate budget forecasting
- Expense categories and spending patterns to help you track financial habits
- Bank account information you choose to link with our service
- Investment portfolios and asset information when you opt to include them
- Financial goals and targets you set within our platform
Technical and Usage Data
We automatically collect certain information when you interact with our platform. This includes your IP address, browser type, device information, and how you navigate through our services. We also track which features you use most often to improve our platform's functionality.
How We Use Your Information
Your data serves specific purposes that directly benefit your experience with solenarvexiq. We don't use your information for anything that doesn't relate to improving your financial management capabilities.
| Purpose | Description |
|---|---|
| Service Delivery | Processing your financial data to generate forecasts, create budgets, and provide personalized recommendations |
| Account Management | Maintaining your account, processing payments, and handling subscription changes |
| Communication | Sending important updates about your account, service changes, and responding to your inquiries |
| Platform Improvement | Analyzing usage patterns to enhance features and develop new tools that benefit our users |
| Security | Detecting and preventing fraud, unauthorized access, and other security threats |
| Legal Compliance | Meeting Australian financial regulations and tax reporting requirements |
Data Storage and Security
We store your information on secure servers located in Australia, complying with the Australian Privacy Principles under the Privacy Act 1988. Our infrastructure uses industry-standard encryption both in transit and at rest.
All financial data is encrypted using AES-256 encryption. We employ multi-factor authentication, regular security audits, and continuous monitoring to protect against unauthorized access. Our team receives ongoing training in data protection practices.
We retain your personal information for as long as you maintain an active account with us. After account closure, we keep certain records for seven years to comply with Australian tax and financial regulations. You can request earlier deletion of non-essential data at any time.
Sharing Your Information
We don't sell your personal information to anyone. Period. However, we do share limited data with specific third parties to provide our services effectively.
Service Providers
We work with carefully selected partners who help us operate our platform. This includes payment processors, cloud hosting providers, and analytics services. These companies are contractually obligated to protect your data and can only use it for the specific services they provide to us.
Financial Institutions
When you connect your bank accounts to solenarvexiq, we use secure banking APIs to retrieve your financial data. We share only the minimum information necessary to establish and maintain these connections. Your banking credentials are never stored on our servers.
Legal Requirements
We may disclose your information if required by Australian law, court orders, or government regulations. This includes responding to lawful requests from law enforcement or tax authorities. We'll notify you of such requests unless legally prohibited from doing so.
Your Privacy Rights
Under Australian privacy law, you have several rights regarding your personal information. We've made it straightforward to exercise these rights through your account settings or by contacting us directly.
Access Your Data
You can download a complete copy of your personal information at any time through your account dashboard. We'll provide this in a commonly used, machine-readable format.
Correct Information
Update your personal details directly in your account settings. If you notice any inaccuracies in your financial data, you can edit or delete individual entries.
Delete Your Account
Request complete account deletion at any time. We'll remove your personal information within 30 days, subject to legal retention requirements.
Restrict Processing
You can limit how we use certain types of your data while maintaining your account. Contact our privacy team to discuss specific restrictions.
Data Portability
Transfer your financial data to another service provider. We'll provide your information in CSV or JSON format for easy migration.
Object to Processing
Opt out of certain data processing activities, including marketing communications and some analytics tracking.
Cookies and Tracking
Our website uses cookies to enhance your experience and provide essential functionality. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).
Essential Cookies
These cookies are necessary for the platform to function properly. They enable core features like secure login, session management, and form submissions. You can't disable these without losing access to basic functionality.
Analytics Cookies
We use analytics tools to understand how people use solenarvexiq. This helps us identify which features are most valuable and where we need to make improvements. You can opt out of analytics tracking in your account preferences.
Marketing Cookies
If you consent, we may use cookies to show you relevant content and offers. These are always optional and you can withdraw consent at any time through your cookie settings.
Third-Party Services
solenarvexiq integrates with various third-party services to provide comprehensive financial management. When you connect external accounts or services, those providers' privacy policies also apply to the data they collect.
We're not responsible for the privacy practices of external services, even when you access them through our platform. We recommend reviewing the privacy policies of any third-party services you connect to your solenarvexiq account.
Children's Privacy
solenarvexiq is not intended for individuals under 18 years of age. We don't knowingly collect personal information from children. If you're a parent or guardian and believe your child has provided us with personal information, please contact us immediately and we'll delete it.
Changes to This Policy
We update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you via email and display a prominent notice on our platform. The "Last Updated" date at the top of this page shows when the most recent changes were made.
We encourage you to review this policy regularly to stay informed about how we protect your information. Continued use of solenarvexiq after policy updates indicates your acceptance of the revised terms.
International Data Transfers
Your data is primarily stored and processed in Australia. In some cases, our service providers may process data in other countries. When this happens, we ensure these transfers comply with Australian privacy laws and that your data receives adequate protection.
We use standard contractual clauses and other approved mechanisms to safeguard international transfers. You have the right to request information about these transfers and the safeguards we've implemented.
Complaints and Disputes
If you have concerns about how we handle your personal information, please contact our privacy officer first. We'll investigate your complaint and respond within 30 days.
If you're not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC). You can reach them at 1300 363 992 or visit their website at oaic.gov.au.
Contact Our Privacy Team
Questions about this privacy policy or how we handle your data? We're here to help.